Terms & Conditions

We value the trust you place in Secret. That’s why we insist upon your reading these Terms of Use carefully. The Terms of Use and policies about Privacy, Fees, Payments, Promotions, Delivery, Returns, and Refund together shall form the entire Terms of Use.

1. We don’t offer any refunds or returns once the order is placed.
2. You cannot cancel any items once you place an order.
3. It will take up to 2-3 business days to deliver your order excluding Sundays and other government holidays if any.
4. Express delivery will take up to 24 hrs.
5. Once the order is placed, you will not be able to make any changes to items or any other details of your order.
6. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation unless there are exceptional circumstances.
7. If any product is out of stock, or unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged.
8. The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
9. Product Usage
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and we strongly recommend that storage instructions be followed as far as possible.
10. Vidya hair oil reserves all the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for any such changes.
11. You may be subject to taxes and fees levied by your local customs and tax authorities (“Import Tax and Fees”), which are triggered when a shipment is imported to your respective country.

 Statement:

• “VIDYA FZC-LLC” maintains the https://vidyaho.com/ Website (“Site”).
• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
• ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
• ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
• ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
• ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
• ‘’User is responsible for maintaining the confidentiality of his account’’